Shipping and return policies

Our products are top quality merchandise, but we understand that sometimes you just aren't happy with something you purchase, whether in a “brick and mortar store” or online. You can return any item for any reason for a refund within 10 days of receipt. Returns must be in salable condition, with all original materials and packing. We MUST charge a 25% restocking fee (since the Manufacturer's charges us). The customer is responsible for return shipping. (Please note - WE DO NOT RESELL RETURNED MERCHANDISE ON OUR WEB SITE.)

Returning a product

Returning an item? All Returns must have a “return authorization number” assigned to the invoice/product before the return delivery for a refund. For a return authorization number contact customerservice@relaxingarden.com with the following information:

1. The invoice number and date of your order.
You must contact us within 10 days of original purchase.

2. All returns are subject to a 25% restock fee and no shipping or handling is returned or covered.

3. Before returning a product:

 You must contact Relaxingarden.com first. Then enclose in the return package the “return authorization number”, invoice number along with the name and date of your person giving the return authorization number.

4. No refunds will be given if any of these conditions are not met. NO EXCEPTIONS WILL BE MADE!

 5.The return address will be provided to you for your product along with the “return authorization number”,

Please be sure to purchase insurance from your chosen carrier to ensure that items either arrive safely or are covered if damaged during the return shipping. This insurance is for your protection. Returns must be shipped back *PREPAID by you, via UPS, USPS, or FedEx to:

  1. Shipping information: Most orders are shipped with in 48 hours. Where there are custom orders they are usually shipped with in 15 to 20 working days.

2. Shipping rates are determined and calculated by the appropriate shipper for the product. (Our manufactures will ship your order by the most economical method, which can be: via UPS Ground Service, US Postal Service, FedEx Ground Service, or large items by FOB from the manufacturer's warehouse.)

3. Shipping/Handling charges are non-refundable. Open items, damaged packaging, and items returned after 7 days of receiving the product will incur a 25% restocking charge. Items returned beyond 7 days, may possibly receive a partial refund with pre-approval.